3454381 - Change custom SMTP to SAP SMTP

• Defined SMTP settings in environment are not needed
• Want to consume SAP SMTP for outbound emails
• Not receiving email for defined settings in application parameters.

SAP SALES CLOUD CPQ

SPF record set at infrastructure level does not match setting defined in application parameter.

SAP SMTP contains all correct settings and nothing should be undelivered or land in spam filter, for enabling this, you should raise a case to Support Team mentioning the desired behavior.

The outbound will contain "no-reply-cpq@notifications.sap.com".

• 3264907 Unable to receive any Outbound SAP CPQ emails
• 3292333 Unable to receive emails coming from CPQ
• Outbound SAP CPQ Emails | SAP Help Portal

Outbound, SPF, mail, SPAM, SAP SMTP, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed