SAP Knowledge Base Article - Public

3454396 - [ONB-35022] Issue with I-9 - Orientation Admin cannot de-select Document Types - Onboarding 1.0


  • In I9 Eligibility Documents selection panel of the Orientation Step or I9 Reverification, the system allows the corporate representative to select documents from List A AND List B/C.
  • The actual I9 requirement is that list A OR B/C is selected, but never both.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login s a corporate representative,
  2. Process a candidate in Orientation Step or I9 reverification
  3. In the I9 Eligibility Documents selection panel, the corporate representative can select both List A AND in List B& C
  4. Once document were selected from both, all the fields get locked down and they can’t edit any of the documents that have been selected from any list.


New Defect:

  • Engineering Team is already aware of the issue and is working for a resolution.



  • Manager should avoid scenario: If List A is selected in NES then Manager should not select None for List A and then move back and again select List A other options. 
  • If List A is selected wrong then it can be corrected by Manager in Federal_I9_OS panel in first attempt. And only if List BC needs to be selected then only select None for ListA and move back and Next.


  • The Engineering Team has introduced a code-fix and is tentatively planned to be deployed on the next upcoming release 1H 2024 (b2405)
  • Is scheduled to be patched on 25-Apr-2024
  • NOTE: Roadmap disclaimer applies.

Please follow this KBA for updates regarding the fix date.

See Also

3448745 - I9 Eligibility Document Removal - Onboarding 1.0


I9, Eligibility Documents, Onboarding 1.0, Orientation Step, I9 Reverification, Document Types, ONB-35022, List A, List B&C, Onboarding, Corporate Representative , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To


SAP SuccessFactors Onboarding 2311