3454429 - (ONB) Rehire User Welcome Message Template is not triggered to some of the rehires - Onboarding

• Rehire User Welcome Message is not sending to some rehires.
• Rehire users have unsubscribed to Email Services.

SAP SuccessFactors Onboarding

The users have unsubscribed from Email Services. Sample Logs below:

• 09:08:31,496 INFO [EmailRecipientsBuilder] [123456] [<Company ID>,<Customer Name>,sfv4_STOCKPM7214.,dbPool68PRBY3T01,null,null,null,en_US]User: [USER ID HASH] has unsubscribed to Email Services. Hence removing from recipient list.

In Company System and logo Settings page, there is a setting called "Restrict email notification preference settings to administrators only." which allows company admins to control the permission whether to allow users to set their notification preferences.
(Previously this setting was called "This option allows a company-wide setting on whether users will receive Email notifications. If 'checked', all users will receive Email on all workflow related process. If not checked, each user has an option to turn notification on/off.")

If the option "Send emails to me" is selected, all users will receive emails about all workflow and system generated processes.

To avoid this kind of issue, please select option "Send emails to me".

KBA: 3453444 - [Onboarding] - Rehire welcome email is not triggered

KBA: 2414180 - Notifications tab - Send emails to me / Read messages in the system

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