Symptom
When a hiring manager or Onboarding participant triggers the Correct Form I-9 process for Section 2 of the U.S. Form I-9 from the Manage Data page, the task status is changed to "Section 1 Initiated". This status prevents the hiring manager or Onboarding participant from requesting corrections to the employment eligibility documents.
Environment
SAP SuccessFactors Onboarding
Cause
- This is a Known Issue
Resolution
- The fix for this issue is planned to be deployed on 2H 2024 release (b2411)
- For release timelines, please review SAP SuccessFactors Product Release & Road Map Information
Workaround
- Hiring managers or Onboarding participants can directly trigger Section 1 correction (instead of Section 2 correction) if they need to request a correction in the employment eligibility documents uploaded in Section 1
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2411, OBX-30508, i9, SECTION1_INITIATED, I9UserData, reinitiateI9Section1
Product
SAP SuccessFactors Onboarding 2311