3454707 - Answer user queries about HR policies availability in Joule in SuccessFactors

1. Can Joule answer questions related to HR queries ?  Can Joule answer questions on user guides ? 
2. Joule has a new use case:  "Answer user queries about HR policies and user guides" . We noticed that it is not available in our preview system after 1H 2024 preview release.
3. Why in Joule, I cannot see/use the new feature - "Answer user queries about HR policies and user guides” post the 1H 2024 preview release?
4. How to setup Document grounding for Joule on SuccessFactors ? 

5. Since November, 2025 Joule Monthly Release, Customer can now connect HR policy documents and add metadata to the documents, from SuccessFactors Manage Document Grounding Page, enabling Joule to deliver more personalized and contextualized answers using user profile data (such as location, country/region/region/region, legal entity, and more).

   HR Policy Q&A Contextualization WNV demo

   WNV - Add Document Metadata to Your HR Policy Documents

   Guide - Adding Metadata to Your HR Policy Documents & Supported Metadata for User Data Field Mapping

   This KBA provides tips for HR Policy Q&A Contextualization function for Joule SAP SuccessFactors

SAP SuccessFactors HCM

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