SAP Knowledge Base Article - Public

3454723 - Application error occurs when clicking a Role in Latest Role-Based Permissions page - SAP SuccessFactors HCM 2311&2405

Symptom

An error 'An application error has occurred. Please try again later. Contact Product Support if the issue persists' is showing when clicking a Role in Latest Role-Based Permissions page.

Environment

SAP SuccessFactors HCM 2311

SAP SuccessFactors HCM 2405

Reproducing the Issue

  1. Go to Admin Center > Manage Permission Roles in Latest Role-Based Permissions page
  2. Click a Role containing MDF permissions
  3. An error 'An application error has occurred. Please try again later. Contact Product Support if the issue persists' is showing

Cause

This error is due to the fact that this permission role including one or multiple custom MDF object(s) was/were configured in the permissions of the MDF Objects, but the corresponding Object Definitions has/have been deleted in the Configure Object Definitions.

Resolution

  1. Click Switch back to legacy Role-Based Permissions
  2. Choose this Role
  3. Click Save Changes (there will have no impact to this role, since this action is just to refresh this role) 
  4. Then go back to the Latest Role-Based Permissions page
  5. click this Role again, the error will disappear.

This issue will be fixed permanently in 2H 2024 release.

Keywords

KI2311,PLA-46000, An application error, Manage Permission Roles, Roles, custom MDF, RBP, Miscellaneous Permissions, Object Definitions, Configure Object Definitions, legacy Role-Based Permissions, Latest Role-Based Permissions , KBA , LOD-SF-PLT-RBP , Role Based Permissions , How To

Product

SAP SuccessFactors HCM suite all versions