SAP Knowledge Base Article - Public

3454870 - Error when changing My Display Preferences - Recruiting Management

Symptom

When selecting My Display Preferences and clicking save, the page continuously loads or errors out.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting
  2. Preferences
  3. My Display Preferences
  4. Choose First Name, Last Name or Last Name, First Name
  5. Click Save
  6. Page goes blank or continuously loads. 

Cause

The user performing the action has a user ID which is too long. 

From investigating the logs the value for the column is generated by the code as "USER_PERSONAL_PREFERENCES_+ <userId>" and it's too long to insert into the table, thus causing the page to break and the change not to save. 

Resolution

Reduce the length of the User ID

See Also

2578502- How to Sort Candidates by Name in the Talent Pipeline - Recruiting Management

Keywords

My Display Options, User ID, Candidate Name Sort Preference, 99880  , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions