SAP Knowledge Base Article - Public

3454876 - User is unable to access the delegated onboarding tasks - Onboarding

Symptom

Original assignee delegated a task to another user, but when they try to access/complete it, they got an error:

  • Entity ONB2WhatToBringActivity with the given key 'undefined' is not found
  • Entity ONB2MessageActivity with the given key 'undefined' is not found.
  • Entity ONB2EquipmentActivity with the given key 'undefined' is not found.
  • Entity ONB2UsefulContactActivity with the given key 'undefined' is not found.
  • Entity ONB2LinkActivity with the given key 'undefined' is not found.
  • Blank page, nothing appears when assignee opens it.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the system
  2. proxy as new assignee
  3. On the home page, click on the tile: 'Prepare for New Hire's day 1'
  4. Error message appears.

Cause

Missing permission or Target Population does not satisfy the candidate where new assignee needs to complete the task.

Resolution

The action of Delegate a task does not grant permission for the new assignee. User needs to certified if the new assignee has the required permission and target population.

Permissions: 

  • ONB2WhatToBringActivity
  • ONB2MessageActivity
  • ONB2EquipmentActivity
  • ONB2UsefulContactActivity
  • ONB2LinkActivity

Additional points of attention:

  • In the same role where these permissions are granted, check what is the current Target Population. If target population is "Direct Reports" for example, and candidate is not a Direct Report of currently assignee, this would be the expected. Customer can set groups based on the same Business Unit or Location, for example.

  • The new Assignee must have permissions to the Onboarding Dashboard. Please review this KBA in order to confirm all permissions are granted: 3089047 - Permissions for the Onboarding/Offboarding Dashboard - Onboarding - SAP for Me 

  • Certify there are no permission roles conflicting with each other. If you grant all the above mention permissions to different roles, for the same user, if one of the roles has target population of i.e. All Externals, but another role restricts it to Direct Reports, the restricted one will override the permissions and assignee will only be able to see their own direct reports.

Important to note! Support is not the appropriate channel to address consulting/implementation queries. If you are facing challenges in addressing the correct target population, please consult your Implementation Partner together with professional services. If you are the implementation partner, then please use the following link: SAP SuccessFactors Onboarding | SAP Community. Further information: 2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me 

See Also

Keywords

Entity, ONB2WhatToBringActivity, ONB2MessageActivity, ONB2EquipmentActivity, ONB2UsefulContactActivity, ONB2LinkActivity, with the given key 'undefined' is not found, Onboarding, OBX, 2.0, delegate, delegatee, task, assign, error, cannot, click, access, complete, blank, page, nothing, appear, happen , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions