Symptom
- On specific SAC tenant, story or application takes long time to save and then finally throws up error message :
"Sorry, something went wrong. The system couldn't update your analytic application. Please try again, and if the problem persists, contact your system administrator. - In Console : there is relevant error :
POST https://xxxxx.yyy.hcs.cloud.sap/sap/fpa/services/rest/epm/contentlib?tenant=2 net::ERR_HTTP2_PROTOCOL_ERROR (anonymous) - In Network Trace, we could read the error :
RestSession.xsjslib(00784) : RestSession.captureImpersonatedUserLicenseData() failed: WRANGLING : {"packageId":"sap.fpa.services.resource.core","objectName":"message_system","messageId":"UNAUTHORIZED_USER","args":["WRANGLING"],"message":"The user does not have the necessary authorization"
Environment
- SAP Analytics Cloud (Enterprise) 2024.2.16
Cause
WRANGLING technical user doesn't have sufficient permission to impersonate when saving.
Resolution
The issue is fixed starting from 2024.4. The QRC2 2024 (2024.8) includes also the fix.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
UNAUTHORIZED_USER, WRANGLING, anonymous, authorization, Analytics Designer, SAC LOD_ANA-AD , KBA , LOD-ANA-AD , Analytics Designer , Problem
Product
SAP Analytics Cloud all versions