SAP Knowledge Base Article - Public

3454899 - Error during the submission of personal data collection as onboardee - Onboarding


When candidate is trying to submit Personal Data Collection step, they get timestamp error message.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as candidate.
  2. Enter all the details in Provide Personal Data Step and click submit
  3. Timestamp error message pop up.


Go to Admin Center > Company System and Logo Settings > Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee 

If this is enabled, try to uncheck this option and submit candidate data.

This is Employee Central related option. Make sure to check with your EC partner if this will have any other impact on Employee Central.


OBX, Service Layer , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding all versions