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SAP Knowledge Base Article - PreviewSymptom
- With the latest features of SAP Service Cloud Version 2, customers can now add and utilize extension fields.
- This Knowledge Base Article (KBA) will guide you through the basics of extending the standard data model with custom fields.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Extension fields, Profile settings, Extensibility administration, Data type, Data format, Custom fields, Interaction log, Agent Desktop, Adaptation, Entity, Limitations, Service configuration, User interface customization, Data management, Field creation, adding a field, Service Cloud, V2, AD, Agent Console, Agent Desktop , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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