SAP Knowledge Base Article - Preview

3454951 - Creating Email Templates

Symptom

  • How to create Email templates
  • The SAP Service Cloud Version 2 administrator can configure different types of email response templates, for example:
    • Response from support teams
    • Signature for service team and team member information
    • Branding for creating a custom brand-themed email response
    • Campaign for newsletters and surveys
    • Approval Response
    • Approval


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Email channel, Email template, User profile settings, Autoflow rule creation, Template types, Channel types, Placeholder usage, HTML template, Template modification, MIME types, Data administration, Configuration prerequisites, Template description, Template creation , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

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