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3455124 - blank Sales order & Customer columns in IQ09 for some serial numbers


The user would like to list the report with sales order and customer information for serial number. But in IQ09 report, the Sales order and Customer columns are blank for them, even sales order are assigned and records existing in table SER01.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP ERP Plant Maintenance (PM)
  • SAP ERP Customer Service (CS)
  • SAP R/3
  • SAP R/3 Enterprise
  • SAP ERP Central Component
  • SAP Enhancement package for SAP ERP
  • SAP Enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA, on-premise


IQ09; Sales order; Customer; Current Customer; Partner; Sold to party; OBJK; SER01; OBJK-OBKNR , KBA , LO-MD-SN , Serial Numbers , PM-EQM-EQ , Equipment , PM-EQM-LE , List Editing , How To

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