SAP Knowledge Base Article - Preview

3455199 - How to hide or display the status code in the ticket status

Symptom

You would like to change the display of the status in the ticket to include or exclude the status code.

For example, the ticket shows the status "1 - New", but you would like it to show "New" only.


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Environment

Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

change status, ticket, remove status code, hide, edit, not editable , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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