SAP Knowledge Base Article - Public

3455338 - Account Feed Notifications for Ticket and Opportunity Creation


You have setup the Feed Settings for Accounts. But noticed that when a Ticket or an Opportunity is created from within an Account, no Feed notifications are sent.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers work center.
  2. Select the Accounts view.
  3. Open the Account ABC (ABC represents the Account Name).
  4. Create an Opportunity or a Ticket from the Account Object.
  5. No Feed notifications are sent to the person following that Account.


This is the current system behavior.

By default, Feed notifications  Ticket or Opportunities created from within an Accounts are not available.

The available standard options are:

Account - Status Change
Account - Owner or Territory Change
Account - Creation of Contact
Account - Address Change
Account - Addition, Removal or Change of Buying Center Relationships
Account - Addition or Removal of Attachment or Note

Account - Activity Creation (e.g Tasks, Appointments, etc) or Change


Ticket or an Opportunities Account Feed notifications are considered as a new feature request.

Please post your request in the Influence page; there you can request the new features for the new releases of the system. This channel also allows you to follow up your requests directly with the C4C Product Management Team

Influencer Place - Your online channel for getting ideas into SAP products and solutions"- The product team for SAP Hybris Cloud for Customer wants your input on how to make the product better. Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is.


Missing; Empty; Not Available;  , KBA , AP-RC-FED , Feeds Backend , How To


SAP Cloud for Customer core applications 2402