SAP Knowledge Base Article - Public

3455494 - Status Field of Promotions Showing Different Results in OWL and Advanced Search

Symptom

You are working with promotions. You noticed that you have a status field in OWL and in advanced search but their values are different. You may be desiring to filter values (created, finished or released) in OWL or filter values (cancel or not canceled) in advanced search.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Open the Promotions view.
  3. In OWL you can see Status field showing values 'Cancel' and 'Not Canceled'.
  4. Click in the Advanced Filter icon.
  5. In Advanced Filter you can see Status field showing values 'Created', 'Released' and 'Finished'.
  6. Click in the Profile menu and select Start Adaptation.
  7. Right click in OWL/Advanced Search section.

You cannot find the option to include the field as you expect.

Cause

In OWL, the Status field is the Life Cycle status; In Advanced Search, the Status field is the Cancelation Status.

Resolution

This is the current system standard behavior. The devs of promotion expertise designed and delivered the fields available as they are now.

You can submit this new requirement request in the Customer Influence Session (https://influence.sap.com/sap/ino/#/campaign/1868). 

If you need this functionality urgently, however, you may contact the SAP Customer Experience Services as follows:

a) If you are a partner: please use cloudsolutionpartner@sap.com <mailto:cloudsolutionpartner@sap.com> or the Partnerfinder <https://partneredge.sap.com/content/partnerfinder/search.html#/> .

b) If you are a customer: please use the little blue box “Contact Us” (https://www.sap.com/services/innovation.html) shown on the very right-hand side of the screen then choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Customer Experience Services will be charged as packaged services based on fixed prices.

Keywords

Status, Field, Promotions, Showing, Different, Results, OW, Advanced, Search, Adaptation, Mode, /Root/SearchParameters/StatusLifeCycleStatusCode, Root->Query-~Status-~LifeCycleStatusCode (Promotion), /Root/Promotion/CancellationStatusCode, Root-~Status-~CancellationStatusCode (Promotion)  , KBA , LOD-CRM-PRM , Promotions , Problem

Product

SAP Cloud for Customer core applications 2402