Symptom
E-Signature is not triggering for candidates. You have checked the following points:
- PFS is properly configured
- Business rule to assign forms are properly configured
- Forms don't contain special characters on their name (only alphanumeric are allowed).
- Placeholders are checked: Text field and Signature fields are properly configured (Further information about signature fields 3051584 - Not able to map Signature Field in forms - Onboarding - SAP for Me )
- Open Text is used for Document storage
Errors can be found:
- Error during document storage in attachment service
- Failed upload attachment, status=null
- document to OPENTEXT(documentId=null)
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for an user
- Complete all the steps until the E-Signature step
- Login as external user, the E-Signature step is not triggered
Cause
Document Management Services used is "OpenText" and there is an error during document storage in attachment service.
Resolution
You can open a case to Support (component: LOD-SF-OBX-DOC), Onboarding Support will be able to identify the following error: "processUpload() PDF_EXAMPLE_NAME.pdf document to OPENTEXT(documentId=null)"
Try to remove the affected form from business rule, after that all the other forms trigger for affected candidate.
After removing the affected form, please raise a separate ticket to OpenText to check this particular form is failing, as Onboarding doesn't have access to this Document Storage.
See Also
Keywords
Error during document storage in attachment service, Failed upload attachment, status=null, document to OPENTEXT, (documentId=null), Open text, OpenText, Document, Storage, esignature, e-signature, trigger, candidate, cannot, sign, signature, form, Onboarding, OBX, 2.0 , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem