SAP Knowledge Base Article - Public

3455540 - E-signature is not triggering for candidates - Onboarding


E-Signature is not triggering for candidates. You have checked the following points:

  • PFS is properly configured
  • Business rule to assign forms are properly configured
  • Forms don't contain special characters on their name (only alphanumeric are allowed).
  • Placeholders are checked: Text field and Signature fields are properly configured (Further information about signature fields 3051584 - Not able to map Signature Field in forms - Onboarding - SAP for Me )
  • Open Text is used for Document storage

Errors can be found:

  • Error during document storage in attachment service
  • Failed upload attachment, status=null
  • document to OPENTEXT(documentId=null)


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for an user
  2. Complete all the steps until the E-Signature step
  3. Login as external user, the E-Signature step is not triggered


Document Management Services used is "OpenText" and there is an error during document storage in attachment service.


You can open a case to Support (component: LOD-SF-OBX-DOC), Onboarding Support will be able to identify the following error: "processUpload() PDF_EXAMPLE_NAME.pdf document to OPENTEXT(documentId=null)"

Try to remove the affected form from business rule, after that all the other forms trigger for affected candidate.

After removing the affected form, please raise a separate ticket to OpenText to check this particular form is failing, as Onboarding doesn't have access to this Document Storage.

See Also

3051584 - Not able to map Signature Field in forms - Onboarding - SAP for Me

2518360 - Document Management Service and the Manage Documents tool - SAP SuccessFactors - SAP for Me


Error during document storage in attachment service, Failed upload attachment, status=null, document to OPENTEXT, (documentId=null), Open text, OpenText, Document, Storage, esignature, e-signature, trigger, candidate, cannot, sign, signature, form, Onboarding, OBX, 2.0 , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem


SAP SuccessFactors Onboarding all versions