SAP Knowledge Base Article - Preview

3455540 - E-signature is not triggering for candidates - Onboarding

Symptom

E-Signature is not triggering for candidates. You have checked the following points:

  • PFS is properly configured
  • Business rule to assign forms are properly configured
  • Forms don't contain special characters on their name (only alphanumeric are allowed).
  • Placeholders are checked: Text field and Signature fields are properly configured (Further information about signature fields 3051584 - Not able to map Signature Field in forms - Onboarding - SAP for Me )
  • Open Text is used for Document storage

Errors can be found:

  • Error during document storage in attachment service
  • Failed upload attachment, status=null
  • document to OPENTEXT(documentId=null)


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Error during document storage in attachment service, Failed upload attachment, status=null, document to OPENTEXT, (documentId=null), Open text, OpenText, Document, Storage, esignature, e-signature, trigger, candidate, cannot, sign, signature, form, Onboarding, OBX, 2.0 , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

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