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3455721 - Unable to upload agent certificates when installing the latest agent release for SAP Cloud Integration for data services

Symptom

  • Installing the newest agent version of SAP Cloud Integration for data services fails with the following pop-up error message:

Unable to upload the agent certificates to the SAP Cloud Integration for data services server.
See the configuration log for details at <folder_path>/Config_<date>.log

  • The Configuration logs show the following error messages:

INFO : send response to cloud received Error Code : 401
INFO : send response to cloud received Error: , response content:
INFO : closing the httpclient connection
INFO : Upload certificate - Failed

  • When changing the proxy settings of the agent the same error occurs.


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Environment

  • SAP Cloud Integration for data services
  • As of April/2024, this issue occurs for selective installations of agent release 2403, but the behaviour with future releases may vary. 

Product

SAP Cloud Integration for data services 1.0

Keywords

CI-DS, cloud integration, agent, release, update, upload certificates, 401, error code, response content, agent certificates, fresh install, proxy , KBA , LOD-HCI-DS-AGNT , On-Premise Agent, Connectivity, Task Run errors , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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