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3455775 - Synchronization cronjob failure - workers died aborting sync

Symptom

Rarely happens that syncjob's (synchronization's cronjob) all workers may stop working while the synchronization process is running. This causes the synchronization to be aborted.
This is manifested by the following Log:

"loggerName":"de.hybris.platform.catalog.jalo.synchronization.CatalogVersionSyncMaster",
"message":"all workers died - aborting sync","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"CronJob":"(00020JYQ) ","Tenant":""},
(...)



In fact, this may affect any of cronjob service as they are using same workflow logic - more about here:
The Cronjob Service


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

StackOverflowError, SyncWorker, Sync, Job, Cronjob, Syncjob, aborting, workers, die , KBA , CEC-SCC-PLA-PL , Platform , Problem

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