SAP Knowledge Base Article - Public

3455896 - Unable to Expand Interaction field


When extending the typing window in the Tickets Interactions view, even if the UI is extended, you cannot type in the above blank area.


SAP Cloud for Customer


This is a limitation from the standard Kendo editor.


You can use the TinyMCE Editor instead, which has also a better general performance.

The steps to activate he TinyMCE Edito are available below.

  1. Go to Administrator Work Center.
  2. Go to Service and Social View.
  3. Go to Ticket Configuration.
  4. Enable the option Enable TinyMCE Editor.
  5. Click on Save.


Stretched; Down; Maximized , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications 2402