SAP Knowledge Base Article - Public

3455903 - Code List Restriction For Account Sales Data Fields Not Working

Symptom

You defined a code list restriction to make an account sales data field (like distribution channel) contain a default value. If you create new sales data from within account, it works. However, in account quick create it does not work.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Click in the + icon.

You notice your CLR did not defaulted the desired values to the sales data field(s).

Resolution

This is the current system standard behavior. You cannot control with a Code List Restriction fields of sales data of account in account quick create screen.

There is a Customer Influence Session link ID 269994 where this was requested and it is being analyzed by our Product Managers.

Consider engaging / checking the link above for more details.

Keywords

Code, List, Restriction, Account, Sales, Data, Fields, Not, Working, Field, Distribution, Channel, Default, Value, Incorrect , KBA , LOD-CRM-OPP , Opportunity Management , LOD-LE-RC-CLR , Code List Restriction , Problem

Product

SAP Cloud for Customer core applications 2402