SAP Knowledge Base Article - Public

3455977 - While editing a notification template, 'Source Code' button is missing or is unresponsive

Symptom

In DC70 Sales Demo tenants (that is, that are receiving monthly releases hence are already at the b2403 release version), when editing a notification template with the 'Launch Editor' option, the template is shown as plain text and the 'Source Code' button is missing

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HCM > navigate to Learning Administration > System Administration > Manage Email > Email Notification Templates and search for the template to be edited >
  2. Open the template in the edit mode > Messages tab >
  3. Click on 'Launch Editor' and see that only plain text is displayed (there is no token) and the icon to enter the source code is missing

Resolution

The scenario has been reported to Engineering team. A code correction has been created and it's currently targeted to be delivered to the impacted Sales Demo tenants within the next monthly release:

  • b2406, on June 21st, 2024

IMPORTANT: For b2405 tenants that are not DC70 Sales Demo, a similar issue happens: the template tokens are shown, but the Source Code button is unresponsive. This issue is being addressed through the same code correction and the patch is currently scheduled to be delivered within b2405p2, as per SAP SuccessFactors - Patch Details

In case the fix dates change, this KBA will be updated accordingly. Please set this KBA as favorite to be notified on it (2171560)

Keywords

successfactors, lms, Learning, notification, template, launch, editor, source, code, button, missing, monthly, release, sales, demo, WEF-136704, KI2405, KI2403 , KBA , LOD-SF-LMS-NOT , Notifications , Known Error

Product

SAP SuccessFactors Learning all versions