3456019 - Intercompany Purchase Order Sent by E-Mail Instead of Internal EDX as Output Channel

You have created an intercompany purchase order and ordered however the order was sent through E-Mail instead of Internal EDX. 

SAP Business ByDesign

1. Go to Purchase Requests and Orders work center
2. Go to Purchase Orders view
3. Select the relevant Purchase order and select Edit button
4. Navigate to Output History tab
5. You can see that purchase order was sent via E-Mail

If you check the supplier master data, user has changed the output channel under Collaboration tab from IDX-Internal EDX to INT-E-Mail. Hence purchase order was sent via E-Mail instead of Internal EDX. 

Note - Another possibility would be that, user has changed the output channel to E-Mail from You can also button runtime. 

Supplier master data should not be changed frequently from E-Mail to Internal EDX and vice versa. If purchase order is inconsistent, please cancel it and recreate a new purchase order with internal EDX as an output channel. 

Internal EDX; Intercompany purchase order;  , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem