SAP Knowledge Base Article - Public

3456031 - Validity Period for SAP_INITIAL_USER is Expired


You try to log in with SAP_INITIAL_USER and receive the error "The user's validity period is expired.".


  • SAP Service Cloud v2
  • SAP Sales Cloud v2


The purpose of initial user is to create the first employees and Admin users in the system. This is why the initial user has a validity period.

The initial user is locked after 90 days, so creating an administrator is an important step that your initial user must perform. 


After the Initial User is expired, you can use any Admin user that was created to continue with your tasks.

In case your initial user expired before you were able to create an Admin user, please reach out to SAP Support Team.

See Also

Creating Administrators


Initial User, Locked, Login, Validity period, Expired , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , CEC-CRM-ADM , Administration for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0