SAP Knowledge Base Article - Public

3456096 - Hidden Fields within Routes


The fields "Duration" and "Sales Territory" cannot be added to the Routes header.


SAP Cloud for Customer 

Reproducing the Issue

  1. Navigate to Visits Workcenter.
  2. Go to Routes view.
  3. Open any Route.
  4. Start Adaptation mode. 
  5. Go the Route's header.
  6. Click the Pencil.
  7. You will see that fields "Duration" and "Sales Territory" are grayed out and you cannot make them visible. 


The standard fields "Sales Territory" and "Duration" are not available in the Standard Data Source "All Activities" (CODACTU). Thus they have not been enable to be added in the Route header.

Both fields can be added to the route OWL, only not the TI. 


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.

2.  If you are a customer:

Contact your Account Executive. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Duration , Sales Territory , Header , Hide , Grayed out , Visible , Add  , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer core applications 2402