Symptom
- Intermittently Webi scheduled jobs are failing with below error-
- "The following database error occurred: An I/O error occurred while sending to the backend.. For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)"
-
Web Intelligence Processing service traces
2024 04 05 11:15:17.278|EXCEPTION [JDBC|PostgreSQL 12|ID:588202f]org.postgresql.jdbc.PgStatement@38ebb958{java.sql.Statement}.execute: [org.postgresql.util.PSQLException: An I/O error occurred while sending to the backend.
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:395)
at org.postgresql.jdbc.PgStatement.executeInternal(PgStatement.java:498)
at org.postgresql.jdbc.PgStatement.execute(PgStatement.java:415)
at org.postgresql.jdbc.PgStatement.executeWithFlags(PgStatement.java:335)
at org.postgresql.jdbc.PgStatement.executeCachedSql(PgStatement.java:321)
at org.postgresql.jdbc.PgStatement.executeWithFlags(PgStatement.java:297)
at org.postgresql.jdbc.PgStatement.execute(PgStatement.java:292)
at com.sap.connectivity.cs.java.drivers.jdbc.JDBCAPI$Statement.execute(JDBCAPI.java:1887)
at com.sap.connectivity.cs.java.drivers.jdbc.JDBCDriver.prepare(JDBCDriver.java:1809)
at com.sap.connectivity.cs.java.JAVAOpenJob.describe(JAVAOpenJob.java:154)
at com.sap.connectivity.cs.core.OpenJob.Describe(OpenJob.java:68)
at com.sap.connectivity.cs.api.trace.JobLogger.Describe(JobLogger.java:214)
Caused by: java.net.SocketException: Connection reset
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Environment
- SAP BusinessObjects Business Intelligence Platform BI 4.X
- All Supported Operating System
Keywords
An I/O error occurred while sending to the backend , Connection reset , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem
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