SAP Knowledge Base Article - Public

3456522 - Youtube videos on RMK External Career Site are not visible - Recruiting Marketing

Symptom

The Careers Site Builder's video component is not working correctly when embed videos from YouTube, there is an empty space and the video is not visible.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

There are some possible causes why videos coming from YouTube are not visible:
  • Cookie Banner in Cookie Manager tab has been enabled in CSB and corresponding cookie section has not been enabled to add the Cookie Provider.
  • The URL used is of a private video, however RMK only accepts public videos from YouTube.
  • Wrong URL format 

Resolution

  • Check out the two resolutions below:

    • For more information for the first reason, check out the following KBA 3057068 - Video not Showing Up on Career Site - Recruiting Marketing.
    • To find out if your YouTube video is private or public, check if the video URL has the following format (https://youtu.be/....) if yes, the RMK will not render. The URL must have the format (https://www.youtube.com/watch?v=....). To solve this case, you must post the video publicly so that it is accepted and visible on the careers site.

    See more about the video component on Career Site Builder in our guide.

Keywords

Youtube, is not visible, video component, csb, rmk, video is not visible, career site video, video , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions