SAP Knowledge Base Article - Public

3456583 - Application error in the Home Page with missing page header


Upon logging in, the customer encounters an application error:

An Application error occurred:

InternalMessage=Failure to load page/MetaData


SAP SuccessFactors HCM

Reproducing the Issue

  • Go to the instance 
  • Login/Enter your credentials
  • Getting the error


Check Authorized SP Assertion Consumer Service Settings and see if there are any blank entries


  • Go to Provisioning
  • Go to Authorized SP Assertion Consumer Service Settings
  • Check if there are any blank entries.
  • Remove the entries > save and check.

NOTE: Please make sure to check this with our customer that they have a blank entry, ask for approval if they want us to remove it from them.


ERROR, error, ERROR 500, error 500, Application Error, home page, InternalMessage=Failure to load page/MetaData, internal message, load, load page, login , KBA , LOD-SF-PLT-SRH , Search , Problem


SAP SuccessFactors HXM Core 2311


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