SAP Knowledge Base Article - Public

3456698 - Missing character of Canada Personal Tax Credits Return in Onboarding 1.0

Symptom

Personal Tax Credits Return form postal code picks only 5 characters when it should be 6.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logged in to BizX
  2. Went to Onboarding 1.0
  3. Document Center
  4. searched for candidate
  5. viewed Personal Tax Credits Return
  6. Postal code shows 5 when it should be 6 characters

Cause

  1. The Canadian Personal Tax Credits Return Form is expecting a space between the post code
    So it can automatically remove the space before displaying it on the form
  2. If you do not enter a space between the postcode B7F 4J9 a digit will be remove

Resolution

  1. Navigate to the Panel where the information is being captured
  2. Edit the field
  3. Add a new Regular Expression Validator > Custom to the field with this pattern: ^[A-Z][0-9][A-Z] [0-9][A-Z][0-9]$

Keywords

Missing character, Compliance, Canada, 2023, 2024, Personal Tax Credits Return , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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