3456915 - Error in BPE : [Error Code: 16] An error has occurred, please contact the system administrator - Onboarding

Issue 1:

• Onboardee is not appearing in the onboarding dashboard and its landed in the BPE error tile with the error.
• [Error Code: 16]An error has occurred, please contact the system administrator

Issue 2:

• When trying to add new hire manually using "Add New Hire to Onboarding" page below error is received: 
• Unable to insert data due to a server error. Please try again.

SAP SuccessFactors Onboarding

1. Initiate onboarding for a candidate from RCM or manually.
2. Candidate does not appear in the onboarding dashboard.
3. Go to "TO DO" icon in the top of the page 
4. Check the Business Process (BPE) error tile , you will see the below error for the candidate : [Error Code: 16]An error has occurred, please contact the system administrator

Cause 1:

• Picklist ecEmailType is not configured in Picklist Center

Cause 2:

• ecEmailType is configured incorrectly. 

Solution 1: 

• Enable/configure the ecEmailType picklist in Picklist Center
• Kindly follow KBA 2894061 and make sure that the standard email type picklist values are configured

Solution 2: 

• The legacy picklist Id field should have code ecEmailType. 

2894061 [Onboarding] Process not created due to incorrect EC Picklist Association - Onboarding

Error, code, 16, dashboard , BPE, message, email, type, has, occurred, please, contact, the system, administrator, ecEmailType, An error has occurred, please contact the system administrator, Unable to insert data due to a server error Please try again, [Error Code: 16] , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem