3456919 - "Changed by" user in integration scenarios

Symptom

You have an integration scenario, for example, tickets in Service Cloud are updated via SuccessFactors. The "changed by" user in the change log of the C4C ticket is the technical user maintained in the integration setup. You would like it to show the user who actually triggered the changes in SuccessFactors.

Environment

SAP Cloud for Customer

Cause

If changes on a C4C objects are done through an integration scenario, the logged "changed by" user is always the technical user.

Resolution

This is correct since the change was done by the replication (through the technical user).

You can register this as a new feature request here:

https://influence.sap.com/sap/ino/#/campaign/1867

Keywords

change log, integration, changed by, wrong user, technical user , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

Product

SAP Cloud for Customer core applications 2402