SAP Knowledge Base Article - Preview

3456919 - "Changed by" user in integration scenarios

Symptom

You have an integration scenario, for example, tickets in Service Cloud are updated via SuccessFactors. The "changed by" user in the change log of the C4C ticket is the technical user maintained in the integration setup. You would like it to show the user who actually triggered the changes in SuccessFactors.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

change log, integration, changed by, wrong user, technical user , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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