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SAP Knowledge Base Article - PreviewSymptom
You have an integration scenario, for example, tickets in Service Cloud are updated via SuccessFactors. The "changed by" user in the change log of the C4C ticket is the technical user maintained in the integration setup. You would like it to show the user who actually triggered the changes in SuccessFactors.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2402
Keywords
change log, integration, changed by, wrong user, technical user , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
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