SAP Knowledge Base Article - Public

3457081 - Sales Data value not being copied to KUT Field

Symptom

You noticed that a KUT field within the Account's header is not bringing the value from the Account's Sales Data. 

Environment

SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Customers WC.
  2. Accounts view.
  3. Open an Account.
  4. Go to the Account's header.
  5. You will see that KUT Field ABC is empty.
  6. You expect that the field should bring some value maintained in Account's Sales Data. 

Cause

It is not possible to bring an extension field value from account sales data to the account header via an extension scenario. If this is really needed it has to be implemented via PDI.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Extension Field , KUT field , Sales Data , Account , Customer , Object , Header  , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications 2402