Symptom
Hire Event is triggered in Intelligent Service Center (ISC) for Onboarding 2.0 before the employee is hired from Manage Pending Hires.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Complete the Onboarding process;
- Send user to MPH;
- Event is raised in ISC.
Cause
onPostSave rules do not support rule contexts; therefore, they are triggered during Onboarding 2.0.
Resolution
ISC Events are executed by onPostSave rules. Since rule contexts are not evaluated for onPostSave rules, the event is raised when the onboarding candidate reaches the “Hired” status in Onboarding.
The onboarding candidate status can be monitored through the Onboarding Info object, and data replication behavior can be adjusted accordingly. Please refer to Onboarding Info Object for configuration details.
See Also
Keywords
ISC Events, onPostSave rules, rule contexts, onPostSave events, Onboarding, onboarding candidate, Hired status, employee central, successfactors , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
SAP Knowledge Base Article - Public