SAP Knowledge Base Article - Public

3457174 - Hire Event is Triggered in ISC During Onboarding 2.0 Process - Employee Central

Symptom

Hire Event is triggered in Intelligent Service Center (ISC) for Onboarding 2.0 before the employee is hired from Manage Pending Hires. 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Complete the Onboarding process;
  2. Send user to MPH;
  3. Event is raised in ISC. 

Cause

onPostSave rules do not support rule contexts; therefore, they are triggered during Onboarding 2.0.

Resolution

ISC Events are executed by onPostSave rules. Since rule contexts are not evaluated for onPostSave rules, the event is raised when the onboarding candidate reaches the “Hired” status in Onboarding.

The onboarding candidate status can be monitored through the Onboarding Info object, and data replication behavior can be adjusted accordingly. Please refer to Onboarding Info Object for configuration details.

See Also

Keywords

ISC Events, onPostSave rules, rule contexts, onPostSave events, Onboarding, onboarding candidate, Hired status, employee central, successfactors , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions