SAP Knowledge Base Article - Public

3457392 - Validation Error received during PDC for payment information

Symptom

When submitting the PDC the Onboardee receives the following error even when the Payment Method has been maintained:
"Sorry, you should provide the main payment method"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login into instance as Onboardee
  2. Navigate to PDC step
  3. Complete PDC step and maintain payment information
  4. Click Submit
  5. Error Received "Sorry, you should provide the main payment method"

Cause

Bank Validations are not enabled in the Company Settings.

Resolution

1. Go to Admin Center >> Company System and Logo Settings

2. Enable below options:

  • Enable Bank Account Validations
  • Enable Payment Information Validations

Keywords

SAP SuccessFactors, Onboarding, Bank Validations, BankInfoValidator, Company Settings, Admin Center, Enable Bank Account Validations, Enable Payment Information Validations , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding