Symptom
Compliance form is not triggered for candidate in "Complete your e-Signature" Step.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate log in >> click "Provide your details to get onboarded" tile
- Click "Start" under "Complete your e-Signature"
- Agree to consent
- Compliance form is not showing
Cause
Permissions are missing for BPE Admin user.
(For SAP Support only) Backend log: please check internal memo.
Resolution
Please grant below permissions to BPE Admin user:
1) Manage Foundation Objects Types:
- Location (full permission)
2) Employee Central API:
- Employee Central Foundation SOAP API
- Employee Central HRIS SOAP API
- Employee Central Foundation OData API (read-only)
- Employee Central HRIS OData API (read-only)
- Employee Central Foundation OData API (editable)
- Employee Central HRIS OData API (editable)
Keywords
SuccessFactors, Onboarding, Compliance, e-Signature, form, BPE admin, permission , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem