SAP Knowledge Base Article - Public

3457471 - Compliance form not triggered for candidate in "Complete your e-Signature" Step - Onboarding

Symptom

Compliance form is not triggered for candidate in "Complete your e-Signature" Step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate log in >> click "Provide your details to get onboarded" tile
  2. Click "Start" under "Complete your e-Signature"
  3. Agree to consent
  4. Compliance form is not showing 

Cause

Permissions are missing for BPE Admin user.

(For SAP Support only) Backend log: please check internal memo.

Resolution

Please grant below permissions to BPE Admin user:

1) Manage Foundation Objects Types:

  • Location (full permission)


2) Employee Central API:

  • Employee Central Foundation SOAP API
  • Employee Central HRIS SOAP API
  • Employee Central Foundation OData API (read-only)
  • Employee Central HRIS OData API (read-only)
  • Employee Central Foundation OData API (editable)
  • Employee Central HRIS OData API (editable)

Keywords

SuccessFactors, Onboarding, Compliance, e-Signature, form, BPE admin, permission , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions