Symptom
- CTI implementation with Service Cloud V2 and Sinch Contact Pro is not working as expected
- User are unable to perform any actions in the embedded widget
- Unable to Logon the widget
- User see a stop-sign (not allowed) icon
- Chrome DevTool Console logs show the following message:
- Embedding blocked because configuration mode is set to 'DENY' - sap/ui/security/FrameOptions
- Embedding blocked because configuration mode is set to 'DENY' - sap/ui/security/FrameOptions
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
CTI Implementation, Service Cloud V2, Sinch Contact Pro, Widget, Logon Issue, Embedding Blocked, Configuration Mode, FrameOptions , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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