SAP Knowledge Base Article - Public

3457725 - Cannot use CTI widget when embedding Sinch Contact Pro when integrating with Service Cloud V2


  • CTI implementation with Service Cloud V2 and Sinch Contact Pro is not working as expected
  • User are unable to perform any actions in the embedded widget
  • Unable to Logon the widget
  • User see a stop-sign (not allowed) icon
  • Chrome DevTool Console logs show the following message:
    • Embedding blocked because configuration mode is set to 'DENY' -  sap/ui/security/FrameOptions

Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Reproducing the Issue

  1. Connect to SAP Service Cloud V2 (SCV2) tenant
  2. Click on the Telephony icon
  3. Widget loads, but user is unable to type or click within the widget


3rd party issue.


See Also

  • KBA 3164768 - While using a CTI Embedded Widget in C4C, users are not able to logon to said Widget
  • KBA 3371582 - CTI Widget Content Blocked


CTI Implementation, Service Cloud V2, Sinch Contact Pro, Widget, Logon Issue, Embedding Blocked, Configuration Mode, FrameOptions , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0


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