SAP Knowledge Base Article - Public

3457810 - Can't reach the site when applying for jobs on Career Site - Recruiting Marketing

Symptom

  • Can't reach the career site when applying for jobs.
  • Candidates are redirected to a "careers.hr.successfactors.sap.com" URL.
  • Error code: DNS_PROBE_FINISHED_NXDOMAIN
  • Error Message: "can't reach this page", "This site can’t be reached".

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Open job posting page.
  2. Click Apply button
  3. It is redirected to a "careers.hr.successfactors.sap.com" URL, and an error "This site can’t be reached" is displayed.

Cause

The UURL (Unified URL feature) is enabled in CSB. This feature should not be enabled for any customer.

Resolution

  1. Navigate to Career Site Builder > Settings > Site Configuration > Site Integrations
  2. Disable and remove the following UURL configurations:
    • UURL Enabled
    • Customer-Facing Data Center (optional)

Keywords

RMK, CSB, error, apply, career site, portal , KBA , LOD-SF-RMK-ADM , Administration, Setting, Permissoin & RBP, RecruiterSyn , LOD-SF-RMK-INT , Int with RCM, Data Mapping, AwLi, Multilocation posting , Problem

Product

SAP SuccessFactors Recruiting all versions