SAP Knowledge Base Article - Preview

3457844 - When opening the Kanban view in the Case Object List the filter always default to the same case type

Symptom

When opening the Kanban View in the Case Object Work List (OWL), the default case type always defaults as the predefined filter.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Kanban View, Case Object, Work List, OWL, Default Case Type, Predefined Filter, Issue , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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