Symptom
When opening the Kanban View in the Case Object Work List (OWL), the default case type always defaults as the predefined filter.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Kanban View, Case Object, Work List, OWL, Default Case Type, Predefined Filter, Issue , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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