SAP Knowledge Base Article - Public

3458316 - Values in I-9 section 1 display as "Unknown" or "N/A" for active employees - Onboarding


Values in Complete I-9 section 1 task display as "Unknown" or "N/A" for active employees.

Issue doesn't occur for onboarding external users.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in or proxy as an active employee
  2. Open the Complete I-9 section 1 task from home page
  3. Values are displayed as "Unknown" or "N/A"


Missing permissions for active employees.


Please grant at least "View" permission to active employees:

1) Employee Data >> HR Information:

  • Biographical Information
  • National ID Information
  • Phone Information
  • Email Information
  • Business Email Address
  • Primary Emergency Contact
  • Work Permit Info
  • Business Address

2) Employee Data >> Employment Details:

  • Employment Details MSS


SuccessFactors, Onboarding, I-9, Section 1, Unknown, N/A, active employees, internal user, permission, Employee Data, Employee Information , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem


SAP SuccessFactors Onboarding all versions