SAP Knowledge Base Article - Public

3458336 - Application error while submitting PDC after restarting - Onboarding


Candidates see application error while submitting Personal Data Collection task after onboarding was restarted:

An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxx, timestamp=xxxx, and the version information from the current screen) if the issue keeps occurring.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Restart onboarding process for candidate
  2. Proceed until PDC step
  3. Log in as candidate
  4. Open PDC task and proceed until submit
  5. See application error


In the Hire Template, 1 single custom MDF object is configured under more than 1 sections.

  • For example: custom MDF object "cust_ABC" is configured under both section "Personal Details" and section "Job Details" at the same time

(For SAP Support only) Backend log: please check internal memo.


Please follow below steps:

  1. Go to Manage Data >> Hire Template
  2. Select the hire templated applied for candidate
  3. Click on "Take Action" >> "Make Correction"
  4. Click on "Details" behind each section under Section Configuration column
  5. Remove duplicate custom MDF object and make sure 1 single custom MDF object is configured under only 1 of the sections 
  6. Click on "Save"

See Also

3369214 - Application Error received when submitting Personal Data Collection when New Hire Template is configured with custom object - Onboarding - SAP for Me


SuccessFactors, Onboarding, application error, PDC, restart, custom MDF object, duplicate, manage data, hire template , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding all versions