3458377 - Onboardees are unable to start the e-Signature step

E-signature for the candidate is not triggering

SAP SuccessFactors Onboarding

1. Check that Click to Sign is enabled.
2. Get the Process Id of the affected candidate.
3. Filter for the candidate in the Variable field using onboardingProcessId="enter candidates ProcessId).
4. See that there is an unfinished task.
5. Check the Business Process Tile for any Errors.
6. See error;

        Document generation
          HCP Error Message: Http Status Code 400
        Document generation
         Operation /odata/DataSchema (for FormId "") returned status code 400
        Document generation
         HCP Response Content: {"error":{"code":"1400","message":"The template does not exist. Check your request conditions."}}

• Documents are not present in PFS
• Documents have not synced correctly in PFS

• Check your Print Form Services (PFS) to see if the documents mentioned in the BPE error are present.
• If  they are remove them and  then re-add these documents from maintain Onboarding and Offboarding Document Template page, once that is done the documents will be synced in the PFS account.
• Once the documents have been re-added, restart the task from business process tile.

SuccessFactors Onboarding, SF Onboarding, PFS, Print Form Services, E-signature , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem