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SAP Knowledge Base Article - PublicSymptom
"Sorry, an unexpected error has occured." message pops up when accessing the Time Sheet Approval Center.
Environment
SAP SuccessFactors Time Tracking
Reproducing the Issue
Access the Time Sheet Approval Center.
Cause
The Employee Time Sheet object is not secured, Secured = No, under Security section in object definition.
Resolution
To use Time Sheet Approval Center, it is mandatory that Employee Time Sheet object must be secured.
Namely, Secured should be set to Yes for Employee Time Sheet object in Configure Object Definitions tool.
If the Employee Time Sheet object is not secured, then there should be no time sheet shown at all in Time Sheet Approval Center. This is the design.
However, the current message "Sorry, an unexpected error has occured." is wrongly displayed. So we will fix this in the future.
After the fix, you will get empty list of time sheets in Time Sheet Approval Center, instead of the "Sorry, an unexpected error has occured." error message, if the Employee Time Sheet object is not secured.
And in order to use Time Sheet Approval Center properly, please make sure Employee Time Sheet object is secured, and the user has been given necessary permissions to access employee time sheets.
Keywords
TIM-44299, KI2405, time, sheet, tracking, cockpit, approval, center, mass, mss, permission, role, object, definition, employeetimesheet, timesheet, non-secured, access , KBA , LOD-SF-TTR-TMS , Time Sheet , LOD-SF-TTR , Time Tracking , Known Error
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