3458542 - "Sorry, an unexpected error has occured." raised when accessing Time Sheet Approval Center

Symptom

"Sorry, an unexpected error has occured." message pops up when accessing the Time Sheet Approval Center.

Environment

SAP SuccessFactors HCM Suite
SAP SuccessFactors Time Tracking

Reproducing the Issue

Access the Time Sheet Approval Center.

Cause

The Employee Time Sheet object is not secured, field "Secured" is set to No under Security section in object definition.

Resolution

To use Time Sheet Approval Center, it is mandatory that Employee Time Sheet object must be secured.
Namely, Secured should be set to Yes for Employee Time Sheet object in Configure Object Definitions tool.

If the Employee Time Sheet object is not secured, then there should be no time sheet shown at all in Time Sheet Approval Center. This is the design.
However, the current message "Sorry, an unexpected error has occured." is wrongly displayed. So we will fix this in the future.

After the fix, you will get empty list of time sheets in Time Sheet Approval Center, instead of the "Sorry, an unexpected error has occured." error message, if the Employee Time Sheet object is not secured.
And in order to use Time Sheet Approval Center properly, please make sure Employee Time Sheet object is secured, and the user has been given necessary permissions to access employee time sheets.
Time Sheet Permissions can be referred to for more details on permission settings for Employee Time Sheet.

Keywords

TIM-44299, time, sheet, tracking, cockpit, approval, center, mass, mss, permission, role, object, definition, employeetimesheet, timesheet, non-secured, access, tsac, secured , KBA , LOD-SF-TTR-TMS , Time Sheet , LOD-SF-TTR , Time Tracking , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions