3458591 - Different usage of "Comments" and "Decision Note" field when approving supplier invoice work item in My Inbox

This documentation explains the different usage of "Comments" and "Decision Note" field when approving supplier invoice work item in My Inbox.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP S/4HANA Cloud

1. Open My Inbox, select the supplier invoice work item.
2. Go to tab "Comments", enter some comments and click on submit icon. The comment is visible as below:
   
3. Click on "Release" (or "Reject") button, enter some texts in the Decision Note and click "Submit":
   
4. Check the supplier invoice in app Supplier Invoice List, in Approval Details tab the workflow step with note is visible:
   
5. Check the workflow step details, only the text entered in "Decision Note" field is visible here. The text entered in "Comments" is not visible:
   

The usage of Comments and Decision Note is different.

• Comments field in My Inbox:
  This comments field is added between the approver in My Inbox. By receiving a supplier invoice - as an approver, the user is able to add several comments to the given invoice/work item. These comments will be visible for those who gets the task within My Inbox app.
  The comments field relates to the approval process itself, and is private for approvers: it is not visible for the users on the invoice.
• Decision Note field (Note in Approval details tab of supplier invoice):
  When the approver click on Approve/Reject of the work item/invoice in My Inbox, the Decision Note box will pop up to add note to the decision approver makes.
  The decision note is transferred to the supplier invoice and is visible in the app Supplier invoices List - Approval Details tab, as this comment belongs to the activity of the approval.

Standard system behavior.

Comments, Decision Note, My Inbox, Supplier Invoice List, Approval Details, approver, work item, supplier invoice, workflow , KBA , MM-FIO-IV , Fiori UI for Invoice Verification , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions