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3458711 - Canvas/WFA: Exporting charts in PNG/JPEG format is not working


After the upgradation of High charts (Chart 2.0) from version v4.2.5 to V11.2.0, the below error is experienced while exporting Charts in PNG/JPEG format.

"Unable to connect to the High Charts server. Please contact SuccessFactors."

Note: The High Charts upgradation is at SF level and cannot be held back or reverted at customer level.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP SuccessFactors HCM Suite
    •  Workforce Analytics & Planning
      • Report Designer


SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors People Analytics 2305 ; SAP SuccessFactors Workforce Analytics 2305


KI2405, chart, high, charts, highcharts, canvas, wfa, ord, Unable to connect to the High Charts server, report, analytics , KBA , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-ANA-ORD , Online Report Designer , Known Error

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