SAP Knowledge Base Article - Public

3458736 - Admin cannot select user during Assign a Buddy to New Hires - Onboarding

Symptom

Admin is completing "Assign a Buddy to New Hires" task for a candidate, however the employee chosen cannot be selected and there are already 100 suggestions in the system.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Admin starts "Assign a Buddy to New Hires" task
  2. There are already 100 suggestions present
  3. Admin search for a specific employee
  4. When they try to select them, nothing happens

Cause

A maximum of 100 employees appears as Buddy suggestions, and the employee you are trying to select was previously selected in the past, but it is not amongst the suggestions available.

Resolution

  • This is a known system limitation, our Engineering team is aware of this issue, however we do not have a deadline or ETA for resolution.

  • Workaround: Complete the task while proxying as another authorized Admin.

Keywords

Assign a Buddy to New Hires, new hire task, buddy suggestions, cannot select buddy , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding