SAP Knowledge Base Article - Preview

3458794 - Content Missing When Replying to Email in Ticket

Symptom

When clicking on "Reply All" in ticket interactions, you notice that some of the content of previous mails is missing.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

email, e-mail, missing text, interactions, inbound, reply, reply all, service , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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