SAP Knowledge Base Article - Public

3458806 - Error "An error has occurred. Please refresh the metadata cache in your source..." when using Configuration Transport Center - Integration Center

Symptom

You are using the new Configuration Transport Center feature for Integration Center jobs and are getting the following error: 

"An error has occurred. Please refresh the metadata cache in your source and target instances and try again. To refresh the metadata cache, go to Admin Center > OData API Metadata Refresh and Export, and then choose Refresh. If you are still unable to generate the authentication token, please contact Product Support."



The error may occur in different scenarios, e.g.:
1. When adding a New Pair (under tab Bundle Management)
2. When manually deleting a pairing under the Transport Routes tab

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Integration Center
SAP SuccessFactors Configuration Transport Center

Resolution

Please note our Engineering team is aware of this issue and is currently working towards a permanent fix (our internal reference MDF-86458). This KBA will be kept up-to-date.
In the meantime, please follow these steps as a potential workaround:

  1. Perform a metadata refresh in both your source and target instances as per KBA 2171588 - OData API Metadata Refresh and Export in SuccessFactors Cloud.
  2. If this does not address the issue, run the MDF Object Definition to DB Sync job (instructions in KBA 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF)).

Should this also fail to address the issue, please reach out to Support at LOD-SF-INT-INC. 

See Also

3453002 - FAQ - Add to Transport Bundle in the Integration Center. - SAP for Me
2171588 - OData API Metadata Refresh and Export in SuccessFactors Cloud 
2534674 - How To Fix Inconsistencies In Metadata Framework (MDF)

Keywords

KI2405, 1H 2024, KEA, Known Error, known issue, bug, error, fix, defect, release, production, preview, H1, IC, Integration Centre, Transport Centre, Transport Center, TCC, MDF-86458, INT-17182 , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT-MDF , Metadata Framework API (MDF) , LOD-SF-INT , Integrations , LOD-SF-INT-INC-JOB , Integration Center Job , Known Error

Product

SAP SuccessFactors HCM suite all versions