SAP Knowledge Base Article - Public

3458832 - When pressing Reset button the story remains loading in SAP Analytics Cloud (SAC)

Symptom

After clicking on the reset icon, SAC remains in a loading state and the story can no longer be used.

In Developer Tools, you can see the following error messages in the console log: 

  • Uncaught (in promise) TypeError: v.forwardConvertBookmark is not a function
        at p.<anonymous> (app.chunk.story2-chunk.5269fb93e161db00e2cb.js:1:738994)
        at app.main.93e64894b7135bdf97b5.js:101:106822
        at Object.next (app.main.93e64894b7135bdf97b5.js:101:106927)
        at app.main.93e64894b7135bdf97b5.js:101:105848
        at new Promise (<anonymous>)

or 

  • 114.main.a159f8f….js:31 Uncaught (in promise) Error: [FailedAction - Action: store.createInstance@[{"app":"MAIN_APPLICATION"},{"undoRedoStack":"undoRedoStack"}] - Error: Store.CanNotRecreateInstance/Cannot create [{"app":"MAIN_APPLICATION"},{"undoRedoStack":"undoRedoStack"}], instance already exists.] 

Environment

SAP Analytics Cloud (Enterprise) 2024.2.16

Reproducing the Issue

  1. Login SAC;
  2. Open the story;
  3. Go to Edit mode;
  4. Verify that the option "All Widgets in the Story" is selected on path: Select chart> 3 dots> More Options> Linked Analysis> Settings;
  5. Go to View mode; 
  6. Create a new bookmark;
  7. Save it; 
  8. Go to Bookmark > Open Saved Bookmarks> TEST P1 NEW;
  9. In the story select a dimension;
  10. It will appear the icons of "filter" and "exclude". Select the filter icon;
  11. The page changes and you can notice on the tool bar that the button of reset is there;
  12. Open the Dev tools (Ctrl+Shit+I);
  13. Press reset button; 
  14. A warning pop up will appear. Select Reset;
  15. The story keeps loading. 

If press the Reset button again, then you can see the story and use it again.

Cause

The bug is because there are two kinds of bookmarks to apply - and the "reset" button tries to apply "classic story style" bookmark, which is incorrect. "Reset" button should check the bookmark style and apply the bookmark as a new stack bookmark.

Resolution

Code changes to the issue have been submitted into 2024.8.8-0000008 and any later versions (2024.10, 2024.11, 2024.12,...). 

The development team does not know the exact deployment timeline. You may want to check whether the SAC tenant is updated and whether the bug is fixed. 

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

Bookmark, error, story, loading, console, reset, button, icon, SAC, SAP Analytics Cloud
, KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0