SAP Knowledge Base Article - Public

3458832 - When pressing Reset button the story remains loading in SAP Analytics Cloud (SAC)

Symptom

After clicking on the reset icon, SAC remains in a loading state and the story can no longer be used.

In Developer Tools, you can see the following error messages in the console log: 

  • Uncaught (in promise) TypeError: v.forwardConvertBookmark is not a function
        at p.<anonymous> (app.chunk.story2-chunk.5269fb93e161db00e2cb.js:1:738994)
        at app.main.93e64894b7135bdf97b5.js:101:106822
        at Object.next (app.main.93e64894b7135bdf97b5.js:101:106927)
        at app.main.93e64894b7135bdf97b5.js:101:105848
        at new Promise (<anonymous>)

or 

  • 114.main.a159f8f….js:31 Uncaught (in promise) Error: [FailedAction - Action: store.createInstance@[{"app":"MAIN_APPLICATION"},{"undoRedoStack":"undoRedoStack"}] - Error: Store.CanNotRecreateInstance/Cannot create [{"app":"MAIN_APPLICATION"},{"undoRedoStack":"undoRedoStack"}], instance already exists.] 

Environment

SAP Analytics Cloud (Enterprise) 2024.2.16

Reproducing the Issue

  1. Login SAC;
  2. Open the story;
  3. Go to Edit mode;
  4. Verify that the option "All Widgets in the Story" is selected on path: Select chart> 3 dots> More Options> Linked Analysis> Settings;
  5. Go to View mode; 
  6. Create a new bookmark;
  7. Save it; 
  8. Go to Bookmark > Open Saved Bookmarks> TEST P1 NEW;
  9. In the story select a dimension;
  10. It will appear the icons of "filter" and "exclude". Select the filter icon;
  11. The page changes and you can notice on the tool bar that the button of reset is there;
  12. Open the Dev tools (Ctrl+Shit+I);
  13. Press reset button; 
  14. A warning pop up will appear. Select Reset;
  15. The story keeps loading. 

If press the Reset button again, then you can see the story and use it again.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

Bookmark, error, story, loading, console, reset, button, icon,  dev tools, SAP Cloud for Planning, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, analytics software, real time analytics, self service analytics, analytics cloud / cloud analytics, saas analytics, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud
, KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0