SAP Knowledge Base Article - Preview

3458929 - SMTP Logs for users


Users report that they are not receiving emails despite multiple attempts to trigger them. This symptom indicates a potential issue with the delivery of password reset emails, which can impact user access to accounts and compromise account security. Identifying and resolving the underlying cause is essential to ensure a smooth user experience and maintain the integrity of user accounts.



  • SAP Customer Data Cloud
  • SMTP


SAP Customer Data Cloud all versions


Gigya, CDC, Customer Data Cloud, Password reset, Email delivery, Email not received, Email troubleshooting, Email logs , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , How To

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