SAP Knowledge Base Article - Public

3458934 - Timeline Keeps Loading In Archived Tickets


When user tries to view data in Timeline facet of Archived Tickets, it is observed that the Timeline facet keeps loading.


SAP Cloud for Customer Core Applications

Reproducing the Issue

  1. Go to Administrator Work Center.
  2. Open Archiving Work Center View.
  3. Click on the Search option.
  4. Enter the required Ticket ID.
  5. Open the Ticket and click on the Timeline facet.
  6. Notice that the Timeline facet keeps loading.


 OData fetches data from Database and once the ticket is archived, the data is removed from the table. Therefore in this scenario OData returns empty value.


This is a current limitation for Timeline. As a workaround, it is suggested to use Interaction facet for Archived tickets.

See Also

3064083 - Archiving of Tickets FAQ


Archive, Ticket, Timeline, Interaction , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ARC , C4C Archiving , Problem


SAP Cloud for Customer core applications all versions